top of page
Hotel training Consulting_edited.jpg
Elegant luxury hospitality setting reflecting refined guest experience and service excellence
savoir advisory consulting_edited.jpg

Elevating service excellence within luxury hospitality and lifestyle brands.

Savoir Advisory helps leaders and teams deliver exceptional guest experiences through bespoke training, coaching, advisory services, and mystery guest audits. With a refined yet human approach, Savoir Advisory blends operational expertise with emotional intelligence to help businesses create authentic, memorable, and truly luxurious moments for their guests.

Soft neutral tones and refined atmosphere representing human-centered luxury service
Calm and sophisticated interior inspired by high-end hospitality design
Founder of a luxury hospitality consulting firm specializing in service excellence

The founder,

Victoria Monterrubio

Hospitality professionals delivering attentive and personalized luxury service

After over a decade in luxury hospitality and a degree from École Hôtelière de Lausanne, Victoria Monterrubio helps hospitality brands elevate service by empowering their teams. Blending operational expertise with a human-centered approach, she creates authentic, memorable guest experiences that feel effortless and refined.

Refined table setting illustrating attention to detail in luxury guest experience

How can I help ?

Built on over a decade of international experience with some of the world's most prestigious brands, the company helps leaders and teams deliver exceptional guest experiences through bespoke training, coaching, advisory services, and mystery guest audits.

01.

Build the culture

Luxury hotel environment showcasing refined service culture and atmosphere

• Luxury service culture design
• Leadership development
• Executive & team coaching
• Speaking engagements

02.

Develop the people

Team collaboration in a luxury hospitality environment

• Recruitment & talent alignment
• Luxury service training
• Immersive luxury workshops
• Pre-opening & onboarding training

03.

04.

Design the experience

Measure the excellence

Leadership in hospitality focused on empathy, confidence, and excellence
Luxury service consulting approach blending operational expertise and emotional intelligence

• Guest journey & experience design

  • Mystery guest audits

High-end hospitality setting designed for memorable guest experiences

Let’s create service experiences your guests feel and your teams believe in.

Sophisticated hospitality space emphasizing comfort, elegance, and care
bottom of page