Luxury Training
Every team is different. Every challenge is unique.
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That’s why our trainings are fully bespoke designed to inspire pride, confidence, and a deeper connection to excellence.
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The topics below reflect the areas where we most often accompany luxury brands, always with care, intention, and a deep understanding of your teams and the experience you wish to offer.
Operational Excellence
These courses focus on operational precision and consistency, ensuring that luxury standards are upheld seamlessly across departments.
Program Scope
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Housekeeping standards and attention to details
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Front office and reception service mastery
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Food & beverage service excellence (restaurants, lounges, bars)
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Butler service and private guest assistance
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In-room dining service precision and personalization
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Coordination between departments for seamless service flow
The art of elevated guests experience
Designed to elevate service beyond execution, these courses refine the emotional and experiential dimension of luxury hospitality.
Program Scope
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Personalized and intuitive service delivery
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Elegance, presence, and luxury service mindset
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Anticipation of guest needs and preferences
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Creating bespoke, emotionally engaging moments
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Mastery of guest request handling with grace and efficiency
Powerful communication in luxury environments
These programmes develop refined communication skills essential for luxury professionals, both in guest-facing and internal contexts.
Program Scope
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Managing guest complaints with empathy and authority
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Influencing and motivating teams through communication
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Conflict management in high-pressure environments
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Public speaking and confident professional presence
Leading with excellence
& impact
A leadership-focused category for managers and senior professionals committed to cultivating a strong luxury service culture.
Program Scope
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Leadership presence in luxury environments
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Leading by example and setting service standards
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Fundamentals of coaching, feedback, and performance development
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Building trust, engagement, and team cohesion
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Aligning teams around a shared vision of excellence
Opening & onboarding
excellence
This program is designed to align teams around luxury standards, service culture, and brand identity, ensuring a confident, consistent, and seamless guest experience from the very first interaction.
Program Scope
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Understanding luxury service standards and brand identity
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Core operational excellence across key departments
(housekeeping, front office, F&B, in-room dining, butler service) -
Foundations of personalized and elegant service
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Anticipation of guest needs and management of guest requests
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Effective communication in guest-facing and team interactions
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Service recovery and handling challenging situations
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Leadership presence and leading by example during opening phases
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Team alignment, engagement, and service culture integration
