Our services

Every project is entirely bespoke, designed around your unique reality, from the scope and content to the timeline, level of support, and pricing. To learn more about how we work, please refer to our methodology.

Build the culture

Luxury Service Culture Design

Building or refining your brand’s service DNA to align team behaviors, brand values, and guest expectations with a true sense of luxury.

• For who
Organizations looking to create, reposition, or strengthen their service culture.

• Duration
Mid- to long-term engagements (from a weeks to a few months), depending on the depth of transformation required.

• Format
Strategic workshops, leadership sessions, and team integration, delivered in person or virtually.

• Scope & Process
Cultural assessment, definition of service principles, alignment tools, and implementation support across the organization.

Luxury hotel environment showcasing refined service culture and atmosphere

Executive & Team Coaching

One-on-one or small group coaching to develop confident leaders, empower team members, and elevate performance in luxury environments.

• For who
Executives, managers, emerging leaders, and teams navigating growth, change, or increased responsibility.

• Duration

Short-term engagements or longer journeys spanning several weeks or months. Sessions usually take 1 hour (4 to 6 sessions).

• Format

In-person or virtual sessions, structured around the client’s availability and preferences.

• Scope & Process

Clarification of goals, tailored coaching framework, regular sessions, and ongoing adjustment to support sustainable development.

High-end hospitality setting designed for memorable guest experiences

Leadership Development for Hospitality

Empowering leaders to inspire, motivate, and guide their teams to deliver consistent excellence with empathy and purpose.

• For who

Current and future leaders within hospitality and luxury service environments.

• Duration

From individual sessions to multi-phase development programs over several months.

• Format

In-person or virtual, with a strong emphasis on practical application.

• Scope & Process

Leadership assessment, skills development, experiential learning, and ongoing guidance to support behavioral change.

Sophisticated hospitality space emphasizing comfort, elegance, and care

Speaking Engagements & Keynotes

Inspiring audiences at industry events and internal gatherings with insights on leadership, culture, and the future of luxury service.

• For who

Industry professionals, leadership teams, and event audiences.

• Duration

Keynotes typically range from 30 to 90 minutes, with optional follow-up sessions.

• Format

Live or virtual speaking engagements.

• Scope & Process

Alignment on audience and objectives, content customization, delivery, and optional post-event discussions.

Hospitality professionals delivering attentive and personalized luxury service

Develop the people

Recruitment & Talent Alignment

Supporting the selection and onboarding of professionals who naturally embody your brand’s essence and commitment to exceptional service.

• For who

Organizations seeking to attract and integrate talent aligned with their service values and culture.

• Duration

Aligned with recruitment timelines and onboarding phases.

• Format

Consultative support, interviews, assessments, and onboarding workshops.

• Scope & Process

Definition of talent criteria, recruitment support

Team collaboration in a luxury hospitality environment

Immersive Luxury Workshops

Engaging, experience-based sessions designed to inspire teams, strengthen communication, and refine the art of personalized service.

• For who

Teams across departments looking to align, reconnect, and deepen their understanding of luxury service principles.

• Duration

From half-day workshops to full-day or multi-session experiences, depending on objectives and group size.

• Format

Primarily in-person for maximum immersion, with virtual adaptations available when required.

• Scope & Process

Co-creation of workshop objectives, experiential design, facilitation, and post-session insights to anchor learnings into daily operations.

Leadership in hospitality focused on empathy, confidence, and excellence

Luxury Service Training

Creation and delivery of tailored programs that redefine service excellence, blending luxury standards with authenticity to create meaningful guest connections.

• For who

Operational teams and client-facing employees seeking to refine their skills and elevate service delivery.

• Duration

Fully adaptable. Sessions (1 to 2 hours) can range from a focused 45mn module to multi-day or week programs.

• Format

In-person or virtual, depending on your operational reality and team structure.

• Scope & Process

Assessment of objectives and needs, custom content design, scheduling, delivery, and continuous refinement.

Luxury service consulting approach blending operational expertise and emotional intelligence

Pre-Opening & Onboarding Programs

Establishing a strong service foundation from day one, ensuring every team member understands and delivers your luxury promise.

• For who

New openings, re-openings for a season, or teams undergoing major transitions.

• Duration

From 2 days to several weeks to months leading up to opening or launch.

• Format

Primarily in-person, with virtual components when appropriate.

• Scope & Process

Service framework creation, training delivery, leadership alignment, and operational readiness support.

Hospitality advisory services focused on service culture and guest experience design

Design the experience

Guest Journey & Experience Design

Mapping and refining every stage of the guest experience to craft seamless, emotional, and unforgettable moments.

• For who

Brands aiming to elevate guest perception and emotional connection across all touchpoints.

• Duration

Project-based, typically spanning several weeks.

• Format

Strategic workshops, journey mapping sessions, and experience design reviews.

• Scope & Process

Guest journey analysis, identification of key moments, experience redesign, and implementation guidance.

Measure the excellence

Guest Journey & Experience Design

Discreet assessments of the guest journey that uncover strengths and opportunities to enhance every touchpoint of the experience.

• For who

Luxury brands and hospitality businesses seeking an objective view of their service delivery.

• Duration

Typically conducted from one day to a week, depending on the number of touchpoints and locations.

• Format

On-site evaluations followed by a structured debrief and report.

• Scope & Process

Definition of evaluation criteria, discreet guest experience assessment, analysis, and actionable recommendations aligned with brand standards.

Elegant luxury hospitality setting reflecting refined guest experience and service excellence

Let’s create service experiences your guests feel and your teams believe in.

Book a consultation

Soft neutral tones and refined atmosphere representing human-centered luxury service

Our services

Build the culture

Develop the people

Design the experience

Measure the excellence

Build the culture

Develop the people

Design the experience

Measure the excellence

Let’s create service experiences your guests feel and your teams believe in.

hello@savoir-advisory.com

Book a consultation